Ginger Emotional Support 5.41.0

About Ginger

Ginger provides on-demand, confidential emotional and mental health support through live text-based coaching, video-based therapy and psychiatry, and self-care resources — all from the privacy of your smartphone.

Cost Information

Select employers and organizations offer Ginger, including unlimited behavioral health coaching, at no cost to their employees, members, and their dependents. Depending on your organization’s plan, you may have a limited number of therapy and psychiatry sessions covered, after which you would be responsible for the cost of the session not covered by your insurance. The cost for accessing coaching, therapy, and psychiatry services through Ginger may vary depending on your specific benefit plan. Please contact your benefits administrator for more information.

About our Behavioral Health Coaches

Ginger coaches are trained professionals with an advanced degree and/or coaching certification. They have at least two years of professional work experience and undergo an additional 200+ hours of specialized training every year. Coaches are full-time employees of Ginger.

How Does Coaching Work?

Coaches provide support through real-time, text-based conversations in the app, so you can easily and privately chat with your coach any time, anywhere. Coaches are available on-demand for immediate support and through regularly scheduled sessions. If texting isn’t your preferred method, we also offer a speech-to-text option. Coaches can also help you find the right level of care and refer you to a Ginger therapist or psychiatrist if needed.

Therapy and Psychiatry

When additional support is needed, video-based sessions with a licensed therapist and/or psychiatrist are available, including evening and weekend hours. If you believe therapy or psychiatry could be beneficial for you, please reach out to a coach who can guide you through the next steps.

Self-Guided Resources

Our in-app library of skill-building resources includes activities, podcasts, videos, articles, and more. New recommendations are tailored to your needs and can assist you with a variety of topics, such as anxiety, stress, relationships, and career challenges.

Available in Spanish

Ginger is available in Spanish for individuals who are 18 years old or older and have access through their employer or organization. Ginger in Spanish will soon be available for all health plan members.

Confidentiality and Security

Conversations between you and your care team are confidential. Ginger adheres to HIPAA and EU GDPR guidelines and is HITRUST CSF certified.

Getting Started

If you have access through your employer, download the app and select "My Organization" to begin. If you have access through your Health Plan, you should have received an email from Ginger with a unique code. Simply download the app, select "Enter an Access Code," and enter the code provided in the email to begin.